Carers NSW - Young Carers Digital Platform
Delivery of a complete digitisation and simplification of the Young Carers program into a cloud platform using Use Centered Design Thinking methodology.
Delivery of a complete digitisation and simplification of the Young Carers program into a cloud platform using Use Centered Design Thinking methodology.
In Australia, there are over 2.7 million carers that provide unpaid support for family members or friends with needs related to ageing, health, disability and mental illness. Carers NSW is a not-for-profit organisation that works to ensure that unpaid carers have sufficient resources to maintain a positive wellbeing, a healthy personal lifestyle and are still able to strive towards personal goals.
In recent years, Carers NSW has driven an innovative initiative, ‘The Carer Achievement Pathway’, which specifically recognises the difficulties young carers under the age of 25 have in maintaining consistent education, employment readiness, and personal goal achievement whilst in their caring role. As part of ‘The Carer Achievement Pathway’, Carers NSW sought to implement a Young Carers platform that would specifically connect young unpaid carers from Western Sydney with resources and support channels that would help them keep track of and achieve their personal aspirations.
Internetrix was engaged to design and development the Young Carers platform that was:
The Young Carers portal needed to be approachable and interactive for Young Carers, as well as adaptable and functional for program coordinators and mentors. The new Young Carers digital platform provides for a series of benefits for both the Young Carers and Carers NSW.