IGonzalez

Isaiah Gonzalez

Business Analyst

Posts by Isaiah Gonzalez for The Blog:

10 January 2018

Live Chat Verse Chatbots: A Beginners Guide

There’s been a lot of discussion within the web world, surrounding the use of ‘live chat’ and ‘chatbot's’ as alternative platforms for providing customer service.

3 August 2017

Micro-moments VS Macro-moments: Understanding Your Customers’ Digital Moments

Life is made up of moments, and each one is different. Which moments in your customers' life do your products or services fit into? Are you targeting the appropriate channels for these?

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