As you may or may not remember, back in the May/June Newsletter we launched the new Quality Performance Systems (QPS) website. For a change of pace, we thought we would let you in on some exciting information we recently learned from QPS—in the four months since the website launched, it has essentially paid for itself!

To rewind just a little, QPS provides Aged Care and Day Surgery benchmarking services that aim to improve health care facility performance by providing clear statistics to management about facility operations. QPS is now also expanding its benchmarking services across a range of industries and standards.

Due to the fluctuating nature of its work, QPS has to strive to remain relevant and up-to-date. As well, because QPS prides itself on treating clients with the highest standard of customer service, the company needs to keep clients up to date while maintaining a high level of friendly customer service.

One way QPS does this is through its website, but before Internetrix got involved the website was not anything to be proud of. “We had no clear web connection with clients,” said Adam Holcroft, Finance and Operations Manager at QPS. “The website had no functionality, was not professional and didn’t reflect who we are. We wanted to establish a professional image that would help us better interact with clients and increase our marketability on the web.”

This is where Internetrix came in, completely redesigning the website even providing QPS with a new corporate logo. Internetrix Freestyle now enables QPS staff to easily keep the website fresh and up-to-date, while Internetrix Connect provides another communication channel to their clients through email, SMS and fax.

The website now acts as an enhanced point of contact for established clients and visitors as anyone can browse content or conduct specific searches. The discussion board module enables QPS clients to ask each other questions and discuss ways other health care facilities work to improve their services.

“The website has been a major improvement to the business. It has massively cut down on administrative work for us. We used to have clients calling up to say that they’ve lost reports or other documents and we would have to spend time sending them copies. Now they can login 24 hours a day and get exactly what they’re looking for. The office is a lot quieter allowing us to focus on the business itself.”

Essentially, the redesigned site has facilitated QPS to take a critical step forward in the company’s marketing strategy by presenting QPS as an innovative and forward-thinking company. And as an extra bonus, the website has helped QPS gain new business leads.

According to Adam, “The new business that the website has picked up has almost paid for the site already.”

Visit www.qpsbenchmarking.com to see it for yourself!