26 June 2017

Design techniques for improving mobile user experience

In a 2016 survey, 63% of respondents indicated that they accessed the internet at least as often via smartphone as computer.

19 May 2017

See your site improve, by following this User Centered Design Process

User centered design is an approach to solving a problem that starts with the people you’re designing for, and ends with new solutions that are designed to suit their needs.

25 October 2016

Understanding the User Journey - keynotes

How do we use Google Analytics (360) to understand the Customer Journey on our website? I set out to answer this question presenting a Masterclass at the Google Analytics User...